Team Leader

Target: 10 Team Leader positions for blended process (voice + non-voice)

Requirements:

Excellent communication mandatory (5.5+ CAT threshold)

Team handling experience preferred but not mandatory on paper

Assistant team leaders, SME workers supporting TLs acceptable

Deputy team leaders, team managers eligible

Minimum 2+ years overall experience, 4+ years preferred

Budget capped at 6-7 lakhs maximum

Assessment process:

Operations round followed by 2 mandatory assessments

Voice and non-voice capabilities tested

Must pass assessments to receive offer Maya Rao

ROLE: Team Leader Operations

DESIGNATION: Team Leader Operations

LOCATION: Gurgaon

YEARS OF EXPERIENCE: 4 Yrs

1. Responsible for managing the operations seamlessly and timely SLA delivery along with maintaining high levels of employee and customer satisfaction

2. Responsible for following agreed execution governance model, escalation & communication plans

3. Ensure team members achieve agreed work standards

4. Manage overall personnel performance and discipline. Provide direction to staff, ensure resolution of problems.

5. Evaluation of operational practices and procedures

6. Provide expertise and leadership in assigned functional area

7. Establish and maintain a working environment conducive to positive morale, individual style, quality, creativity, and teamwork

8. Identify and drive continuous improvement and initiatives in the process

9. Coach & mentor team members enabling them to effectively lead their teams

10. To ensure that all internal customer queries are followed up on a timely basis

11. Collaborate with internal teams, inter departments, cross functions across locations

12. Manage a team of at least 18-20+ executives

13. Ensure staff engagement and motivation at all times

Educational Qualification : Graduate

Disclaimer:-

Position /Designation Name:- Team Leader Operations

Comp Grade :- CL 9A

Entity :- Daksh

Work Day ID (Job positionJRF ID) :- R1691834

Number of Position:- 10

Client Name (Pesudo):- Uber

Concentrix Job Location:- Gurgaon

Choose the relevant job function :- Operations

Process Domestic or International :- International Process

Diversity candidate Need :- Anyone can apply

Experience :- 4 Yrs

Notice Period :- Immediate/30 Days

CTC :- 700000

Shift Timings :- 24/7

Working Days :- 5 Days

Transport Availability :- Two Way Cab

Education :- Graduate

Recruiter Name:- Rishabh Pandey

Recruiter Contact Num :- 8299476817

Recruiter Email Address :- rishabh.pandey@concentrix.com