Steam Power Nuclear Northeast – Customer Service Manager (CSM)

Job Description Summary

As a Customer Service Manager (CSM) in the GE Steam Power Americas Nuclear North Region, this role is a critical P&L (Profit & Loss) owner directly engaging with internal and external customers and delivering safe, quality, on time, profitable outage execution on both GE’s nuclear installed base of steam turbines, generators, and balance-of-plant components as well as on Other OEM (Original Equipment Manufacturer) equipment. This demanding role will require you to function effectively in a broad and matrixed environment.

Job Description

Success in this role looks like:

Establish yourself as a single point of contact by demonstrating personal ownership and accountability, leadership experience, technical aptitude, professional communications, financial acumen, and situational ownership as exemplified by your ability to rigorously plan and successfully deliver nuclear outages and projects to a high standard of safety, quality, schedule compliance, profitability, and high customer satisfaction.

Who You Are:

• You understand the value customers are to our business and desire to excel in the critical interface role with them - realizing that interactions will be complex, challenging, and not always immediately positive.
• You bring strong field engineering, technical direction, and/or outage management knowledge on steam turbines and generators to this critical role.
• You have experience with field services, manufacturing and/or repairs, and parts
• You have experience with GE, Alstom, and other manufacturers of steam turbines, generators, and balance of plant
• You have the proven ability to manage commercial business needs in coordination with technical requirements
• You have effective leadership skills, including strong influencing ability and direct report management
• You appreciate the value and diversity of people and the importance of their development and contributions

Your Role:

• Be the single point of contact to the nuclear customers in your portfolio – geographic Northeastern, USA.
• Be accountable to lead Outage life cycle process: Planning, Execution and Close-out.
• Lead Job Costing process during commercial tendering process.
• Collaborate with Commercial, Engineering, Operations and PMO organizations through ITO and OTR processes.
• Incorporate Lean principles to continuously improve safety, quality, productivity, and profitability.
• Be responsible for your customer portfolio financial deliverables - P&L (Profit & Loss) and growth.
• Drive excellence across EHS (Environmental Health & Safety), Quality, Schedule, Productivity, and Cost at your customer sites.

Basic Qualifications:

• Bachelor’s Degree from an accredited University or College OR (a High School Diploma / GED with a minimum of 6 years of experience in a customer facing role OR an associate’s degree and a minimum of 4 years of experience in a customer facing role)
• At least 3 additional years of experience in a customer facing role in the power generation industry.
• Willingness and ability to travel 50% to 70% of the time to customer sites in northeast US, often with little notice in order to maintain site physical presence and interaction with customer team during outages as well as during non-outage time.
• Willingness and ability to respond to customer issues regardless of day and time.
• The ability to obtain and maintain unescorted access at a nuclear facility.

Desired Qualifications:

• Bachelor’s Degree in STEM (Science, Technology, Engineering, Math) preferred.
• Field Engineer or comparable experience in turbine and generator maintenance and/or installation.
• Knowledge & experience within the nuclear power environment / nuclear plant operations.
• Knowledge of steam turbine and generator design, operations, and maintenance.
• Experience planning and successfully executing outages.
• Strong background with Contracts and Service Agreements.
• Strong quality background with Lean and/or Black Belt certification.
• Strong leadership, financial, and commercial skills.
• Team leader in a changing and matrixed environment.
• Demonstrated strong communication & organizational skills.
• Experience establishing credibility; developing and maintaining relationships with challenging internal and external customers.

Additional Eligibility Qualifications

GE will only employ those who are legally authorized to work in the United State for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable). This role is restricted to U.S. persons (i.e., U.S. citizens, permanent residents, and other protected individuals under the Immigration and Naturalization Act, 8, U.S.C. 1324b(a)(3)) due to access to export-controlled technology. GE will require proof of status prior to employment. 

Additional Information

GE Vernova offers a great work environment, professional development, challenging careers, and competitive compensation. GE Vernova is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE Vernova will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

Relocation Assistance Provided: No

#LI-Remote - This is a remote position

For candidates applying to a U.S. based position, the pay range for this position is between $119,600.00 and $199,400.00. The Company pays a geographic differential of 110%, 120% or 130% of salary in certain areas. The specific pay offered may be influenced by a variety of factors, including the candidate’s experience, education, and skill set.

Bonus eligibility: discretionary annual bonus.

This posting is expected to remain open for at least seven days after it was posted on April 17, 2026.

Available benefits include medical, dental, vision, and prescription drug coverage; access to Health Coach from GE Vernova, a 24/7 nurse-based resource; and access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and financial planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability benefits, life insurance, 12 paid holidays, and permissive time off.

GE Vernova Inc. or its affiliates (collectively or individually, “GE Vernova”) sponsor certain employee benefit plans or programs GE Vernova reserves the right to terminate, amend, suspend, replace, or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a GE Vernova welfare benefit plan or program. This document does not create a contract of employment with any individual.